# Privacy, in plain language.

> Vivace uses your information to show your own activities, make your films and provide the features you choose. We do not sell your personal data.

_Last updated 15 August 2026_

## Information we receive

When you connect Strava, Strava sends us an account identifier, basic profile information and OAuth tokens. The permissions you approve can let Vivace read your activities, including activities marked private, plus route streams, heart rate, gear and profile details such as location or weight when available.

Vivace also receives information you create in the product, such as render choices, coach conversations, the ratings and notes you leave on coach answers, goals and accepted plans. Operational logs record requests, errors and security events. The locale cookie remembers whether you chose English or French.

## How we use it

We use this information to sign you in, list your runs, create and deliver replay videos, answer coach questions, maintain the service, prevent abuse and understand whether features work.

We do not post activities or edits to Strava. We use read permissions only.

## Storage and service providers

Account and product records are stored in Vivace's database. Rendered MP4 files are produced with Remotion on AWS and stored in S3. A generated file can be accessible to anyone who has its public URL, so share that URL as you would share the video itself.

The coach reaches a language model through LLM Gateway, which routes each request to the model provider Vivace has selected. Only the training context needed to answer that question is sent, and the provider's own terms govern its processing.

PostHog may process product analytics, error information, masked session recordings and coach usage measurements such as token counts, latency and answer ratings when analytics is enabled. The text of coach conversations is kept out of those measurements by default. Hosting, database and logging providers process the information needed to operate the service.

## Retention and your choices

Disconnecting Vivace in Strava revokes future API access. To request deletion of existing Vivace account records, coach data and generated files, email us. We will confirm the request and tell you when deletion is complete.

We may retain limited security, fraud-prevention or legal records where required, and Strava webhook delivery records are routinely pruned. We keep other information only while it is needed for the purpose described here or until you request deletion.

- [Request access, correction or deletion](mailto:hello@vivace.run?subject=Vivace%20privacy%20request)

## Questions

Email hello@vivace.run with a privacy question. We may update this page when the product, providers or legal requirements change; the date above will change with it.

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## Every page on this site

- [Vivace — home](https://www.vivace.run/en): Connect Strava for an AI running coach grounded in your training history, plus shareable run videos with animated routes, pace and heart rate.
- [About Vivace](https://www.vivace.run/en/about): Vivace pairs an AI running coach grounded in your Strava history with shareable vertical films of the runs you already did.
- [Contact](https://www.vivace.run/en/contact): Contact Vivace for product support, privacy and Strava data requests, or partnership questions.
- [Terms](https://www.vivace.run/en/terms): The terms for using the Vivace alpha, connecting Strava and creating shareable run replay videos.
- [Strava data use](https://www.vivace.run/en/strava-data): Which Strava permissions Vivace requests, what activity data it reads, and how to disconnect or request deletion.
- [Read this page in Français](https://www.vivace.run/fr/confidentialite)

## If you’re an agent or a crawler

Each of these describes the whole site in one request. Every page URL also answers to an Accept: text/markdown request, or to the same path with .md on the end.

- [llms.txt — what Vivace is for, and when to reach for it](https://www.vivace.run/llms.txt)
- [llms-full.txt — every page, as one Markdown file](https://www.vivace.run/llms-full.txt)
- [sitemap.xml — every URL, in both languages](https://www.vivace.run/sitemap.xml)